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Terms & Conditions

The Price
Estimates are based on current costs of production and unless other wise agreed are subject to amendment on or at any time after acceptance to meet any reasonable rise or fall in such costs.

Preliminary Work
All work carried out, whether experimentally or other wise, at customers request shall be charged.

Art Work
A charge may be made to cover any additional work involved where artwork/copy supplied is not clear and legible.

Proofs of all work must be submitted by the customer and any alterations and proof reading needed will be charged extra.  When style type and layout is left to the printer’s judgment any alterations made by the customer afterwards will be charged.

After the customer has checked and approved the proof of work, the job will be processed and Diamond Press will not take any responsibility for any errors discovered thereafter.

Advice of damage, delay or partial loss of goods in transit or otherwise or of non-delivery must be given within 3 clear days of delivery.  Diamond Press is not liable for compensation for any of these reasons.

The printer shall not be liable for any loss to the customer arising from delay in transit not caused by the printer.

If the customer ceases to pay his/her debt in the ordinary course of business or cannot pay his/her debt as in the case of bankruptcy, the printer will have the right to a) not proceed with the order and b) proceed towards claiming any unpaid debt.

Illegal Matter
The printer may refuse to print any material which in their opinion is or may be of an illegal or libelous nature or an infringement of the proprietary or other rights of any third party.  The printer will not be liable for any printing carried out that was later found to be of this nature and was not realized by them at the time.

Force Majeure
The printer shall be under no liability if he shall be unable to carry out any provision of the contract for reasons beyond his/her control including things such as war, legislation, fire, flood, drought, failure of power supply, lock-out and strike.

Terms of Sale
50% of the order price is due when the order is made and the other 50% is payable once the order is received.  Orders usually take 3-4 days for litho (better quality print) and 1 day for digital prints.  We are not liable if the order is not completed in this time frame.

Order Cancellation Policy
All sales are final.  No refunds are available for the initial deposit.  Cancellations are accepted up until we receive the final approved proof.  Cancellations after proof approval will result in your incurring any charges for labour and materials up until that point.  If the job is already completed at this point then you are liable for full cost.

Colour Proof Accuracy
Please note that although colour proofs supplied to the customer are highly calibrated and very accurate, they cannot match the final printed product 100%.  This is due to the fact that proofs are created in a different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that the customer proof may not closely match our proofs or the printed piece either for the same reason, and because the customer supplied proofs are not calibrated to our presses.

Preparatory Material
All discs will be returned to you upon completion of order.  Files will be not retained on our computer system for future use unless you make a regular order.  Please retain a copy of all files as Diamond Press is not liable for loss or damage of these files. Until digital input can be evaluated by Diamond Press no promises can be made with regard to the

Diamond Press is not responsible for any loss or damage to stored matter beyond what is recoverable by our fires and extended insurance policy.

Mailing Lists
Customer’s mailing list(s) will not be sold or offered for use to any other party while in the possession of Diamond Press. All mailing lists are the exclusive property of the customer and shall be used only with the customer’s instructions.  Diamond Press will not utilized customer information for any other purpose.